Shipping Policy – ModernLightsShop.com

Last Updated: [Date]

1. Order Processing

  • Orders placed before 2 PM EST on business days ship the same day
  • Weekends/holidays: Ships next business day
  • Delays may occur during high-volume periods

2. Shipping Options & Delivery Times

United States:

MethodCostDelivery Time
StandardFree ($50+)3-7 business days
Expedited$12.992-3 business days
White Glove*$997-14 business days

International:

  • Rates calculated at checkout (varies by country)
  • Typical delivery: 7-21 business days
  • Customs/duties: Customer’s responsibility

*White Glove service includes delivery + installation for large fixtures

3. Tracking Your Order

  • Tracking # emailed when shipped
  • Check status at: ModernLightsShop.com/track
  • Contact carrier directly after 48hrs if status doesn’t update

4. Shipping Restrictions

We cannot ship to:

  • PO Boxes/APO addresses
  • Certain international destinations (view list at checkout)
  • Regions with package size/weight limitations

5. Delivery Issues

Failed Delivery? Carrier will:

  • Leave a notice with pickup instructions
  • Attempt redelivery (varies by carrier)

Lost/Damaged Package?

  1. Check tracking for updates
  2. Contact us within 14 days via:

6. Special Circumstances

  • Signature Required: Orders over $500
  • Hold Requests: Contact us before shipping
  • Address Changes: Only if order hasn’t shipped