Return Policy – ModernLightsShop.com

Last Updated: [Date]

1. Return Eligibility

You may return most items within 30 days of delivery if:

  • The product is unused and in original condition
  • Original packaging and accessories are included
  • Proof of purchase is provided

Non-Returnable Items:

  • Custom or made-to-order products
  • Final sale items (marked at purchase)
  • Opened light bulbs (for safety reasons)

2. How to Return

Step 1: Initiate your return:

Step 2: Pack items securely in the original box with all included parts.

Step 3: Attach the prepaid return label (U.S. only) or ship to the address provided.

3. Refunds

  • Processing Time: 5–7 business days after we receive your return
  • Refund Method: Original payment (credit/debit/PayPal)
  • Deductions: Return shipping costs (unless faulty/damaged)

4. Damaged or Defective Products

Contact us within 48 hours of delivery:

  1. Provide photos/video of the issue
  2. Include your order number
  3. We’ll send a replacement or return label

5. International Returns

  • Customer pays return shipping
  • Refund excludes original shipping/duties
  • Use a trackable shipping method

6. Exchanges

We recommend:

  1. Returning the original item
  2. Placing a new order for the desired product

7. Holiday Returns

Orders placed between Nov 1–Dec 31 can be returned until Jan 15.